Maintenance and repair work comes as part of the package when you own a car. One of the greatest angst of a car owner is trying to pick the best place for auto repair in Saskatoon. How do you know that you can trust the shop you select? At Faithfull Tire in Saskatoon, Saskatchewan, we take pride in offering excellent auto repair care.
6 Qualities to Look for In a Reputable Shop
If you are new to car ownership or new to the area, you may wonder how to select a shop to handle your auto repair in Saskatoon. If your car needs auto repair work, look for the following characteristics:
#1 Great Local Reputation
Avoid the temptation to pick a shop based on commercials; instead, check in with the locals. It's easy to find out a shop's reputation by reading reviews online and observing how they interact with customers. You can also ask friends and associates how long they've been a customer. People stick with a trustworthy auto mechanic shop when they find one.
#2 Stellar Customer Service
Great customer service goes beyond “please” and “thank you.” A reputable automotive repair shop has employees that are warm and inviting even when you need to discuss an issue. Here are some signs of a shop that exudes customer excellence:
- Greets you with a warm, sincere smile
- Knows your name
- Quick turnaround
- Practices patience
- Eagerly looks to resolve issues
- Goes above and beyond to satisfy customers
- Open to feedback
- Consistent quality service and on-time delivery
- Offers complimentary services (such as shuttle services)
A reputable shop treats you as if you are part of the family. The mechanics and employees make your comfort and happiness the primary goal.
#3 Well-Trained, Experienced Workers
When you think of a reputable shop, you may think of state-of-the-art-mechanics getting you in and out of the shop. If you want to get exceptional auto repair in Saskatoon, look for a shop that runs smoothly. Each employee must know and execute their role well, from the person who answers the phone to the person who closes out the transaction.
#4 Clean and Organized
Car maintenance and repair is a dirty job, but that does not mean that it should affect your clothes or property. The client waiting area should be clean and welcoming. The parts should be organized. Signs of an unorganized shop include not knowing whether they have to order a part, overbooked schedules, and not completing the work on time.
#5 Transparent, Honest, and Fair
Car owners are in a vulnerable position when needing repair service, and most mechanics know that. A reputable shop will not take advantage of their customers. Instead, they take the time to make sure you understand the problems and the options to resolve the issue. They also have fair, consistent pricing.
#6 Focus on Maintenance
There is nothing more disheartening than getting your car repaired only to find out you didn't need the repairs or that it did not solve your problems. An honest shop will have highly trained staff that ensure your vehicle is in top shape by offering preventive maintenance auto care. They are fully equipped to fulfill all your maintenance needs, such as routine oil changes, tire rotations, running computer diagnostics, and conducting vehicle safety inspections.
Choose Us If You Need to Get Auto Repair in Saskatoon
At Faithfull Tire & Auto in Saskatoon, we promise to provide you with reliable repairs and quality service. We can help you if you run into car trouble when you are on the road. We offer free roadside assistance and towing services. Contact Faithfull Tire & Auto for your auto repair and maintenance needs!